Covid-19 Resources

We are closely tracking the COVID-19 pandemic and its impact on our customers.

As the situation changes, we will update this page with information about how we’re responding as a business, and insights to help you prepare for the road ahead.

We hope the resources and information we provide will help you in this unprecedented time. If you have questions, please reach out to our team at customerservice@agloan.com or 800.800.4865.

Our commitment to our customers

Although we are temporarily limiting public traffic to our offices, all of us at American AgCredit will continue working hard to meet your needs through these challenging times.

 

As always, our customers, our employees, and our communities are our top priority.

Frequently Asked Questions

Concerning Covid-19

Are your offices open?

Following guidance from state and local health agencies, our offices remain closed to walk-in traffic, and we are accepting customer visits by appointment only. We also offer several ways to do business with us remotely (see How can I do business with you? below). The health and safety of our customers and employees are our top priority.

Please see the Locations page to check if your local American AgCredit office is open or taking appointments.

How can I do business with you?

American AgCredit offers several ways of doing business with us that will potentially save you time while limiting the need to meet in person:

  • Our local offices are available via telephone and our team members are standing by to help with any questions, transactions or other business.
  • Our Online Banking platform offers 24/7 access to balance information, statements and the transfer of funds. You can enroll in Online Banking by clicking here.
  • Signing up for Easy Pay enables you to automate loan payments with an ACH debited from your account on the first of the month.
  • Call us to request an electronic funds transfer, which provides incoming and outgoing wire transfer and ACH capabilities.

For assistance with any of the above, please call your local office or contact Customer Service at CustomerService@AgLoan.com or by calling 888.412.5759. Our entire team is ready to help in any way we can.

How do I get my payments to you?

For delivery of any physical loan payments or other documentation, there are a couple of easy and convenient options available:

  • Drop Box: Secure Drop Boxes are available at most of our offices for delivery of checks and other documents. Drop Box contents will be collected throughout the day. Call your local office to find out the location of the nearest Drop Box.
  • Lock Box: Our secure Lock Boxes are available for delivery of your regularly scheduled payments. Included with your statement is a pre-printed envelope available to send your payment directly to one of these secure Lock Boxes.

What if I need to sign a loan document?

Sign loan documents remotely: You can choose to sign your loan closing documents electronically with DocuSign, or we can send documents to you via Federal Express. Please let us know your preference.

What if I am not a current customer?

As noted above, we remain open for business. Please call your local office to discuss your lending or other financial needs with our team.

Additional PPP Funding Announced

Following approval of an additional $310 Billion in funding for the SBA Paycheck Protection Program (PPP), American AgCredit is accepting applications from customers and we are here to support you through your application process.

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