CUSTOMER SERVICE

800.800.4865

Monday – Friday, 6 AM – 5 PM (excluding association holidays)

Transaction Processing, Business Day Cut-off Times

Unless we inform you otherwise, transactions will be posted to your account as follows:

  • Transactions initiated before 9 AM Hawaii Time, 12 PM Pacific Time, 1 PM Mountain Time, and 2 PM Central Time will be effective that same day.
  • Transactions initiated after 9 AM Hawaii Time, 12 PM Pacific Time, 1:00 pm Mountain Time, and 2 PM Central Time will be effective the next business day.
  • Transactions initiated on a weekend or association holiday will be effective the next business day.
  • ACH transactions will be completed within one to two business days after we have requested the transfer of funds through the electronic funds transfer system. The transaction is considered complete when the funds are actually deposited in the destination account you request.

A “business day” is every day except Saturdays, Sundays and holidays.

Holiday Schedule

DateDayHoliday
December 23, 2022FridayEarly Closure – 2:00 pm local time
December 26, 2022Monday Christmas Day Observed – Closed
January 2, 2023MondayNew Year’s Day Observed
January 16, 2023MondayMartin Luther King, Jr. Day
February 20, 2023MondayPresident’s Day
April 7, 2023FridayEarly Closure – 2:00 pm local time
May 26, 2023FridayEarly Closure – 3:00 pm local time
May 29, 2023MondayMemorial Day
June 19, 2023MondayJuneteenth
July 3, 2023MondayIndependence Day Observed
July 4, 2023TuesdayIndependence Day
September 1, 2023FridayEarly Closure – 3:00 pm local time
September 4, 2023MondayLabor Day
October 9, 2023MondayIndigenous Peoples’ Day
November 10, 2023FridayVeterans’ Day
November 22, 2023WednesdayEarly Closure – 3:00 pm local time
November 23, 2023ThursdayThanksgiving Day
November 24, 2023FridayThanksgiving Friday
December 22, 2023FridayEarly Closure – 2:00 pm local time
December 25, 2023MondayChristmas Day Observed
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