Processing Hours 

Customer Service

800.800.4865
Monday – Friday, 6 a.m. – 5 p.m. (excluding holidays)

Transaction Processing, Business Day Cut-off Times

Unless we inform you otherwise, transactions will be posted to your account as follows:

  • Transactions initiated before 9 a.m. Hawaii Time, 12 p.m. Pacific Time, 1 p.m. Mountain Time, and 2 p.m. Central Time will be effective that same day.
    Transactions initiated after 9 a.m. Hawaii Time, 12 p.m. Pacific Time, 1:00 p.m. Mountain Time, and 2 p.m. Central Time will be effective the next business day.
  • Transactions initiated on a weekend or association holiday will be effective the next business day.
  • ACH transactions will be completed within one to two business days after we have requested the transfer of funds through the electronic funds transfer system. The transaction is considered complete when the funds are deposited in the destination account you request.

A “business day” is every day except Saturdays, Sundays and holidays.

Holiday Schedule

DateDayHoliday
January 1, 2026ThursdayFederal Banking Holiday
January 19, 2026MondayFederal Banking Holiday
February 16, 2026MondayFederal Banking Holiday
May 25, 2026MondayFederal Banking Holiday
June 19, 2026ThursdayFederal Banking Holiday
July 3, 2026FridayFederal Banking Holiday
September 7, 2026MondayFederal Banking Holiday
October 12, 2026MondayFederal Banking Holiday
November 11, 2026WednesdayFederal Banking Holiday
November 26, 2026ThursdayFederal Banking Holiday
November 27, 2026FridayFederal Banking Holiday
December 25, 2026FridayFederal Banking Holiday
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About Online Banking

Online Banking Help

Customer Service

800.800.4865
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Available 6 a.m. – 5 p.m. Pacific Time Monday through Friday, except holidays.