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800.800.4865
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CUSTOMER SERVICE
800.800.4865
Monday – Friday, 8 AM – 5 PM (excluding association holidays)
Transaction Processing, Business Day Cut-off Times
Unless we inform you otherwise, transactions will be posted to your account as follows:
- Transactions initiated before 9 AM Hawaii Time, 12 PM Pacific Time, 1 PM Mountain Time, and 2 PM Central Time will be effective that same day.
- Transactions initiated after 9 AM Hawaii Time, 12 PM Pacific Time, 1:00 pm Mountain Time, and 2 PM Central Time will be effective the next business day.
- Transactions initiated on a weekend or association holiday will be effective the next business day.
- ACH transactions will be completed within one to two business days after we have requested the transfer of funds through the electronic funds transfer system. The transaction is considered complete when the funds are actually deposited in the destination account you request.
A “business day” is every day except Saturdays, Sundays and holidays.
2021 Holiday Schedule
| Date | Holiday | Hours |
| January 1, 2021 | New Year’s Day | Closed |
| January 18, 2021 | Martin Luther King, Jr. | Closed |
| February 15, 2021 | President’s Day | Closed |
| April 2, 2021 | Early Closure | 2:00 pm local time |
| May 28, 2021 | Early Closure | 3:00 pm local time |
| May 31, 2021 | Memorial Day | Closed |
| July 2, 2021 | Early Closure | 3:00 pm local time |
| July 5, 2021 | Independence Day Observed | Closed |
| September 3, 2021 | Early Closure | 3:00 pm local time |
| September 6, 2021 | Labor Day | Closed |
| October 11, 2021 | Indigenous Peoples’ Day | Closed |
| November 11, 2021 | Veterans Day | Closed |
| November 24, 2021 | Early Closure | 3:00 pm local time |
| November 25, 2021 | Thanksgiving Day | Closed |
| November 26, 2021 | Thanksgiving Friday | Closed |
| December 23, 2021 | Early Closure | 3:00 pm local time |
| December 24, 2021 | Christmas Day Observed | Closed |
| December 31, 2021 | New Year’s Day Observed | Closed |
2022 Holiday Schedule
| Date | Day | Holiday | Hours |
| January 3, 2022 | Monday | New Year’s Day Observed | Closed |
| January 17, 2022 | Monday | Martin Luther King, Jr. Day | Closed |
| February 21, 2022 | Monday | President’s Day | Closed |
| April 15, 2022 | Friday | Early Closure | 2:00 pm local time |
| May 27, 2022 | Friday | Early Closure | 3:00 pm local time |
| May 30, 2022 | Monday | Memorial Day | Closed |
| June 20, 2022 | Monday | Juneteenth | Closed |
| July 1, 2022 | Friday | Early Closure | 3:00 pm local time |
| July 4, 2022 | Monday | Independence Day | Closed |
| September 2, 2022 | Friday | Early Closure | 3:00 pm local time |
| September 5, 2022 | Monday | Labor Day | Closed |
| October 10, 2022 | Monday | Indigenous Peoples’ Day | Closed |
| November 11, 2022 | Friday | Veterans’ Day | Closed |
| November 23, 2022 | Wednesday | Early Closure | 3:00 pm local time |
| November 24, 2022 | Thursday | Thanksgiving Day | Closed |
| November 25, 2022 | Friday | Thanksgiving Friday | Closed |
| December 23, 2022 | Friday | Early Closure | 3:00 pm local time |
| December 26, 2022 | Monday | Christmas Day Observed | Closed |
| December 30, 2022 | Friday | Early Closure | 3:00 pm local time |
