Covid-19 Resources
800.800.4865
Contact
Locations
CUSTOMER SERVICE
800.800.4865
Monday – Friday, 8 AM – 5 PM (excluding association holidays)
Transaction Processing, Business Day Cut-off Times
Unless we inform you otherwise, transactions will be posted to your account as follows:
- Transactions initiated before 9 AM Hawaii Time, 12 PM Pacific Time, 1 PM Mountain Time, and 2 PM Central Time will be effective that same day.
- Transactions initiated after 9 AM Hawaii Time, 12 PM Pacific Time, 1:00 pm Mountain Time, and 2 PM Central Time will be effective the next business day.
- Transactions initiated on a weekend or association holiday will be effective the next business day.
- ACH transactions will be completed within one to two business days after we have requested the transfer of funds through the electronic funds transfer system. The transaction is considered complete when the funds are actually deposited in the destination account you request.
A “business day” is every day except Saturdays, Sundays and holidays.
2020 Holiday Schedule
| Date | Holiday | Hours |
| January 1, 2020 | New Year’s Day | Closed |
| January 20, 2020 | Martin Luther King, Jr. | Closed |
| February 17, 2020 | President’s Day | Closed |
| April 10, 2020 | Early Closure | 2:00 pm local time |
| May 22, 2020 | Early Closure | 3:00 pm local time |
| May 25, 2020 | Memorial Day | Closed |
| July 2, 2020 | Early Closure | 3:00 pm local time |
| July 3, 2020 | Independence Day Observed | Closed |
| September 4, 2020 | Early Closure | 3:00 pm local time |
| September 7, 2020 | Labor Day | Closed |
| October 12, 2020 | Columbus Day | Closed |
| November 11, 2020 | Veterans Day | Closed |
| November 25, 2020 | Early Closure | 3:00 pm local time |
| November 26, 2020 | Thanksgiving Day | Closed |
| November 27, 2020 | Thanksgiving Friday | Closed |
| December 24, 2020 | Early Closure | 2:00 pm local time |
| December 25, 2020 | Christmas Day | Closed |
