Online Banking

Processing Hours

CUSTOMER SERVICE

888.412.5759

Monday – Friday, 8 AM – 5 PM (excluding association holidays)

Transaction Processing, Business Day Cut-off Times

Unless we inform you otherwise, transactions will be posted to your account as follows:

  • Transactions initiated before 9 AM Hawaii Time, 12 PM Pacific Time, 1 PM Mountain Time, and 2 PM Central Time will be effective that same day.
  • Transactions initiated after 9 AM Hawaii Time, 12 PM Pacific Time, 1:00 pm Mountain Time, and 2 PM Central Time will be effective the next business day.
  • Transactions initiated on a weekend or association holiday will be effective the next business day.
  • ACH transactions will be completed within one to two business days after we have requested the transfer of funds through the electronic funds transfer system. The transaction is considered complete when the funds are actually deposited in the destination account you request.

A “business day” is every day except Saturdays, Sundays and holidays.

2020 Holiday Schedule

Date Holiday Hours
January 1, 2020 New Year’s Day Closed
January 20, 2020 Martin Luther King, Jr. Closed
February 17, 2020 President’s Day Closed
April 10, 2020 Early Closure 2:00 pm local time
May 22, 2020 Early Closure 3:00 pm local time
May 25, 2020 Memorial Day Closed
July 2, 2020 Early Closure 3:00 pm local time
July 3, 2020 Independence Day Observed Closed
September 4, 2020 Early Closure 3:00 pm local time
September 7, 2020 Labor Day Closed
October 12, 2020 Columbus Day Closed
November 11, 2020 Veterans Day Closed
November 25, 2020 Early Closure 3:00 pm local time
November 26, 2020 Thanksgiving Day Closed
November 27, 2020 Thanksgiving Friday Closed
December 24, 2020 Early Closure 2:00 pm local time
December 25, 2020 Christmas Day Closed
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