CUSTOMER SERVICE

800.800.4865

Monday – Friday, 6 AM – 5 PM (excluding association holidays)

Transaction Processing, Business Day Cut-off Times

Unless we inform you otherwise, transactions will be posted to your account as follows:

  • Transactions initiated before 9 AM Hawaii Time, 12 PM Pacific Time, 1 PM Mountain Time, and 2 PM Central Time will be effective that same day.
  • Transactions initiated after 9 AM Hawaii Time, 12 PM Pacific Time, 1:00 pm Mountain Time, and 2 PM Central Time will be effective the next business day.
  • Transactions initiated on a weekend or association holiday will be effective the next business day.
  • ACH transactions will be completed within one to two business days after we have requested the transfer of funds through the electronic funds transfer system. The transaction is considered complete when the funds are actually deposited in the destination account you request.

A “business day” is every day except Saturdays, Sundays and holidays.

Holiday Schedule

DateDayHoliday
December 22, 2023FridayEarly Closure – 2:00 pm local time
December 25, 2023Monday Christmas Day Observed – Closed
January 1, 2024MondayNew Year’s Day Observed
January 15, 2024MondayMartin Luther King, Jr. Day
February 19, 2024MondayPresident’s Day
March 29, 2024FridayEarly Closure – 2:00 pm local time
May 24, 2024FridayEarly Closure – 3:00 pm local time
May 27, 2024MondayMemorial Day
June 19, 2024WednesdayJuneteenth
July 3, 2024WednesdayEarly Closure – 3:00 pm local time
July 4, 2024ThursdayIndependence Day
August 30, 2024FridayEarly Closure – 3:00 pm local time
September 2, 2024MondayLabor Day
October 14, 2024MondayIndigenous Peoples’ Day
November 11, 2024MondayVeterans’ Day
November 27, 2024WednesdayEarly Closure – 3:00 pm local time
November 28, 2024ThursdayThanksgiving Day
November 29, 2024FridayThanksgiving Friday
December 24, 2024TuesdayEarly Closure – 2:00 pm local time
December 25, 2024WednesdayChristmas Day
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Notice

AAC systems – including online banking – will be unavailable from Sept. 29 at 8 p.m. MT through Oct. 2 at 9 a.m. MT.

If you require assistance during this time, please call 800-869-6034 for support.