Processing Hours

CUSTOMER SERVICE

Monday – Friday, 6 AM – 5 PM (excluding association holidays)

Unless we inform you otherwise, transactions will be posted to your account as follows:

Transactions initiated before 9 AM Hawaii Time, 12 PM Pacific Time, 1 PM Mountain Time, and 2 PM Central Time will be effective that same day.
Transactions initiated after 9 AM Hawaii Time, 12 PM Pacific Time, 1:00 pm Mountain Time, and 2 PM Central Time will be effective the next business day.
Transactions initiated on a weekend or association holiday will be effective the next business day.
ACH transactions will be completed within one to two business days after we have requested the transfer of funds through the electronic funds transfer system. The transaction is considered complete when the funds are actually deposited in the destination account you request.

A “business day” is every day except Saturdays, Sundays and holidays.

Date	Day	Holiday
December 23, 2022	Friday	Early Closure – 2:00 pm local time
December 26, 2022	Monday	Christmas Day Observed – Closed
January 2, 2023	Monday	New Year’s Day Observed
January 16, 2023	Monday	Martin Luther King, Jr. Day
February 20, 2023	Monday	President’s Day
April 7, 2023	Friday	Early Closure – 2:00 pm local time
May 26, 2023	Friday	Early Closure – 3:00 pm local time
May 29, 2023	Monday	Memorial Day
June 19, 2023	Monday	Juneteenth
July 3, 2023	Monday	Independence Day Observed
July 4, 2023	Tuesday	Independence Day
September 1, 2023	Friday	Early Closure – 3:00 pm local time
September 4, 2023	Monday	Labor Day
October 9, 2023	Monday	Indigenous Peoples’ Day
November 10, 2023	Friday	Veterans’ Day
November 22, 2023	Wednesday	Early Closure – 3:00 pm local time
November 23, 2023	Thursday	Thanksgiving Day
November 24, 2023	Friday	Thanksgiving Friday
December 22, 2023	Friday	Early Closure – 2:00 pm local time
December 25, 2023	Monday	Christmas Day Observed