Last Updated: October 20, 2020
COMMITMENT TO PRIVACY
The following describes American AgCredit’s policy and practices with respect to consumer privacy.
American AgCredit’s approach to privacy begins with our values based upon trust, respect and integrity. Consistent with our tradition of upholding high ethical standards, American AgCredit (“AAC”), is committed to supporting a privacy program that complies with applicable privacy laws and standards for protecting personal information for all customers. As a member of this institution, the privacy and the security of your personal information are vital to our continued ability to serve your ongoing credit needs.
 The terms “AAC,” “we,” “our,” and “us” shall mean and refer to American AgCredit, ACA and its wholly-owned subsidiaries and each of them.
 The term “website” shall mean and refer to agloan.com, any other website established by AAC, and any other electronic means of access to AAC afforded by AAC, whether now or in the future, and each of them.
PROTECTING YOUR PRIVACY
We do not sell or trade our customers’ personal information to marketing companies or information brokers. We limit the use and collection of all information to that which is necessary to maintain and provide financial services, provide high quality service, and offer new products and services that may be of benefit to you.
We hold your financial and other personal information in confidence as required by law. Since 1972, Farm Credit Administration (“FCA”) regulations have forbidden the directors and employees of Farm Credit institutions from disclosing personal borrower information to others without your consent except as otherwise permitted by law. We maintain reasonable security standards and procedures to protect your privacy and help prevent unauthorized access to your personal information. We also incorporate physical and electronic safeguards and make efforts to protect the security of personal information. For additional information on our security measures, please see Security Measures. However, we cannot and do not guarantee complete security, as it does not exist on the Internet.
DESCRIPTION OF COLLECTED INFORMATION
When you contact us or visit our website, we may collect several types of information from and about you, including:
- Personal information, such as your name, postal address, street address, phone number, mobile phone number email address, account number, geolocation data and any other identifier by which you may be contacted online or offline.
- Additional information volunteered and/or provided by you during a loan inquiry or service process or other online application used to enable us to offer you the best products and services.
When you visit our website, we automatically collect and store the following information about you:
- The internet domain (g., company.com) and IP address (a number automatically assigned to your device when using the internet) from which you access our website.
- The type of browser and operating system used to access our website.
- The date and time you access our website.
- The pages visited on the website. The domain of the referring website visited prior to visiting our website.
We may also collect your personal information from others, such as credit bureaus, affiliates, or other companies in order to offer or provide you with new, better or different services.
HOW PERSONAL INFORMATION MAY BE SHARED
Federal regulations and other authorities allow us to disclose customer information in certain situations. Such situations include:
- Requests from FCA examiners and our funding bank.
- Requests from law enforcement agencies or departments of the United States in connection with a legitimate law enforcement inquiry or as permitted or otherwise required in connection with criminal or civil proceedings.
- Information provided for the confidential use of a Farm Credit institution in contemplation of the extension or administration of credit or the collection of loans.
- Acting as a credit reference for you with other lenders and providing information to a credit bureau or other consumer reporting agency.
- Use of real estate appraisal information in connection with an AAC employee’s application with a State licensing agency to become a licensed real estate appraiser after certain personal information has been removed from the appraisal report.
- Requests from AAC shareholders for permitted use in connection with AAC Director elections and other permissible shareholder communications, provided the shareholder certify in writing that they will utilize the list exclusively for communicating with other shareholders for permissible purposes and not make the list available to any other person other than the shareholder’s attorney or accountant.
- For the purpose of protecting AAC’s security position, information provided to buyers, warehousemen and others who deal in produce or livestock of the kind that secures such loans as permitted by law.
- Information disclosed pursuant to your written consent.
In addition, as required by federal laws targeting terrorism funding and money laundering activities, we collect information and take actions necessary to verify the identity of individuals and organizations with whom we do business. Consequently, we reserve the right to disclose any information we deem necessary to comply with any applicable laws, regulations, legal process, or governmental request, including personally identifiable information, to the extent permitted by law.
We also may share your personal information with our third party providers to assist us in providing you with our services.
Any disclosure of personal information, including those situations described above, will be made only as permitted by law, including compliance with all applicable state and federal financial privacy laws.
We may offer links to third party websites. While we do our best to provide you with helpful, trustworthy resources, we cannot endorse, approve, or guarantee information, products, services, or recommendations provided by or through a third party website. Because we do not control any third party website, and/or because we may not always know when information on a linked website changes, we are not responsible for the content or accuracy of any third party website. We will not be responsible for any loss or damage of any sort resulting from the use of a link on a third party website nor will be we liable for any failure of products or services advertised or provided on any website that we do not own or control.
CHILDREN’S ONLINE PRIVACY PROTECTION ACT
We comply with the Children’s Online Privacy Protection Act, which is sometimes referred to as COPPA. This website is not directed at children under the age of 13, nor do we knowingly collect personally identifiable information from children under 13. If we learn we have collected or received personally identifiable information from a child under 13 without verification of parental consent or as otherwise permitted by law, then we will delete such information. If you believe we might have any information from or about a child under 13, then please contact us at the addresses set forth above. For more information on COPPA, you may visit ftc.gov.
DO NOT TRACK
There is currently no industry agreed-upon response to a Do Not Track signal. At this time, the website does not respond differently based on a user’s Do Not Track signal.
HOW TO LIMIT DIRECT MARKETING CONTACT
NOTICE TO NEVADA RESIDENTS
Nevada law allows Nevada residents to opt-out of the sale of certain types of personal information. We do not sell your personal information. However, if you are a Nevada resident, you may still submit a request to opt-out of sales and we will record your choice. Opt-out requests may be made by contacting us at firstname.lastname@example.org or by clicking on this Do Not Sell My Personal Information link.
You also may be placed on our internal Do Not Call List by following the directions in the “How to Limit Direct Marketing Contact” section. Nevada law requires us to provide the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington Street, Ste. 3900, Las Vegas, NV 89101; Phone number: 702.486.3132; email: email@example.com.
NOTICE TO CALIFORNIA RESIDENTS
The CCPA defines “personal information” to mean information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information does not include information that is publicly available, deidentified or aggregate information. For purposes of this “Notice to California Residents” section we will refer to this information as “Personal Information.”
Right to Know About Personal Information Collected, Disclosed, or Sold
If you are a California resident, you have the right to request that we disclose what Personal Information we have collected about you. This right includes the right to request any or all of the following:
- Specific pieces of Personal Information that we have collected about you;
- Categories of Personal Information we have collected about you;
- Categories of sources from which the Personal Information was collected;
- Categories of Personal Information that we sold (if applicable) or disclosed for a business purpose about you;
- Categories of third parties to whom the Personal Information was sold (if applicable) or disclosed for a business purpose; and
- The business or commercial purpose for collecting or, if applicable, selling Personal Information.
The CCPA defines “sell” to mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a California resident’s Personal Information to another business or a third party for monetary or other valuable consideration.
How to Submit a Request to Know
You may submit a request to know through our secure interactive web form available here, CCPA Request Form, or by calling us at 888.412.5759, or via a form submitted in person, or a form submitted through the mail addressed to Privacy Officer at American AgCredit, P.O. Box 336670, Greeley, CO 80633.
Our Process for Verifying a Request to Know
We will comply with your request upon verification of your identity and, to the extent applicable, the identity of the California resident on whose behalf you are making such request. Our verification process will be conducted through authentication practices initiated at the time of your request as follows:
Request to Know Categories of Personal Information: We will verify your identity to a “reasonable degree of certainty” by verifying at least two data points which we have determined to be reliable for the purpose of verifying identities.
Request to Know Specific Pieces of Personal Information: We will verify your identity to a “reasonably high degree of certainty” by verifying at least three pieces of Personal Information which we have determined to be reliable the purpose of verifying identities.
In addition, you will be required to submit a signed declaration under penalty of perjury stating that you are the individual whose Personal Information is being requested.
Collection of Personal Information
American AgCredit collects individual identifier, protected classification, commercial, biometric, network activity, geolocation, electronic, visual, professional, employment-related, education and consumer profile information for a variety of business purposes, including to make credit decisions, provide financial and other services to our customers, prevent fraud, service accounts, perform marketing, comply with legal and regulatory obligations, improve the quality of our services, and to secure our assets and those of our customers.
We comply with requests for information from law enforcement and regulators provided the requests comply with applicable laws and regulations. Therefore, we may share your information with authorized issuers of subpoenas, summons, search warrants, levies and similar legal processes.
We may also disclose your information to a third party to enforce our agreements and policies or protect the security of American AgCredit and its customers.