CUSTOMER SERVICE – 888-412-5759
Monday – Friday, 8:00 am – 5:00 pm (excluding association holidays)
TRANSACTION PROCESSING, BUSINESS DAY CUT-OFF TIMES:
Unless we inform you otherwise, transactions will be posted to your account as follows:
- Transactions initiated before 12:00 pm Pacific Time, 1:00 pm Mountain Time, and 2:00 pm Central Time will be effective that same day.
- Transactions initiated after 12:00 pm Pacific Time, 1:00 pm Mountain Time, and 2:00 pm Central Time will be effective the next business day.
- Transactions initiated on a weekend or association holiday will be effective the next business day.
- ACH transactions will be completed within one to two business days after we have requested the transfer of funds through the electronic funds transfer system. The transaction is considered complete when the funds are actually deposited in the destination account you request.
A “business day” is every day except Saturdays, Sundays and holidays.
2017 HOLIDAY SCHEDULE
December 26, 2016 Christmas Day Observance
January 2, 2017 New Year’s Day Observance
January 16, 2017 Martin Luther King, Jr.
February 20, 2017 President’s Day
May 29, 2017 Memorial Day
July 4, 2017 Independence Day
September 4, 2017 Labor Day
October 9, 2017 Columbus Day (All Locations except Nevada)
October 27, 2017 Nevada Day Observance (Nevada Locations Only)
November 10, 2017 Veterans Day Observance
November 23, 2017 Thanksgiving Day
November 24, 2017 Thanksgiving Friday
December 25, 2017 Christmas Day Observance