Processing Hours

CUSTOMER SERVICE

Monday – Friday, 6 AM – 5 PM (excluding association holidays)

Unless we inform you otherwise, transactions will be posted to your account as follows:

Transactions initiated before 9 AM Hawaii Time, 12 PM Pacific Time, 1 PM Mountain Time, and 2 PM Central Time will be effective that same day.
Transactions initiated after 9 AM Hawaii Time, 12 PM Pacific Time, 1:00 pm Mountain Time, and 2 PM Central Time will be effective the next business day.
Transactions initiated on a weekend or association holiday will be effective the next business day.
ACH transactions will be completed within one to two business days after we have requested the transfer of funds through the electronic funds transfer system. The transaction is considered complete when the funds are actually deposited in the destination account you request.

A “business day” is every day except Saturdays, Sundays and holidays.

Date	Day	Holiday
December 22, 2023	Friday	Early Closure – 2:00 pm local time
December 25, 2023	Monday	Christmas Day Observed – Closed
January 1, 2024	Monday	New Year’s Day Observed
January 15, 2024	Monday	Martin Luther King, Jr. Day
February 19, 2024	Monday	President’s Day
March 29, 2024	Friday	Early Closure – 2:00 pm local time
May 24, 2024	Friday	Early Closure – 3:00 pm local time
May 27, 2024	Monday	Memorial Day
June 19, 2024	Wednesday	Juneteenth
July 4, 2024	Thursday	Independence Day
August 30, 2024	Friday	Early Closure – 3:00 pm local time
September 2, 2024	Monday	Labor Day
October 14, 2024	Monday	Indigenous Peoples’ Day
November 11, 2024	Monday	Veterans’ Day
November 27, 2024	Wednesday	Early Closure – 3:00 pm local time
November 28, 2024	Thursday	Thanksgiving Day
November 29, 2024	Friday	Thanksgiving Friday
December 24, 2024	Tuesday	Early Closure – 2:00 pm local time
December 25, 2024	Wednesday	Christmas Day