CUSTOMER SERVICE – 888-412-5759
Monday – Friday, 8:00 am – 5:00 pm (excluding association holidays)
TRANSACTION PROCESSING, BUSINESS DAY CUT-OFF TIMES:
Unless we inform you otherwise, transactions will be posted to your account as follows:
- Transactions initiated before 12:00 pm Pacific Time, 1:00 pm Mountain Time, and 2:00 pm Central Time will be effective that same day.
- Transactions initiated after 12:00 pm Pacific Time, 1:00 pm Mountain Time, and 2:00 pm Central Time will be effective the next business day.
- Transactions initiated on a weekend or association holiday will be effective the next business day.
- ACH transactions will be completed within one to two business days after we have requested the transfer of funds through the electronic funds transfer system. The transaction is considered complete when the funds are actually deposited in the destination account you request.
A “business day” is every day except Saturdays, Sundays and holidays.
2018 HOLIDAY SCHEDULE:
January 1, 2018 New Year’s Day
January 15, 2018 Martin Luther King, Jr.
February 19, 2018 President’s day
May 28, 2018 Memorial Day
July 4, 2018 Independence Day
September 3, 2018 Columbus Day
November 12, 2018 Veterans Day Observance
November 22, 2018 Thanksgiving Day
November 23, 2018 Thanksgiving Friday
December 25, 2018 Christmas Day