CUSTOMER SERVICE – 888-412-5759
Customer Service hours are Monday – Friday, 6:00 am – 5:00 pm Pacific Time (excluding association holidays)
TRANSACTION PROCESSING, BUSINESS DAY CUT-OFF TIMES:
Unless we inform you otherwise, transactions will be posted to your account as follows:
- Transactions initiated before 9:00 am Hawaii Time, 12:00 pm Pacific Time, 1:00 pm Mountain Time, and 2:00 pm Central Time will be effective that same day.
- Transactions initiated after 9:00 am Hawaii Time, 12:00 pm Pacific Time, 1:00 pm Mountain Time, and 2:00 pm Central Time will be effective the next business day.
- Transactions initiated on a weekend or association holiday will be effective the next business day.
- ACH transactions will be completed within one to two business days after we have requested the transfer of funds through the electronic funds transfer system. The transaction is considered complete when the funds are actually deposited in the destination account you request.
A “business day” is every day except Saturdays, Sundays and holidays.
2019 HOLIDAY SCHEDULE:
January 1, 2019 New Year’s Day
January 21, 2019 Martin Luther King, Jr.
February 18, 2019 President’s day
May 27, 2019 Memorial Day
July 4, 2019 Independence Day
September 2, 2019 Labor Day
October 14, 2019 Columbus Day
November 11, 2019 Veterans Day Observance
November 28, 2019 Thanksgiving Day
November 29, 2019 Thanksgiving Friday
December 25, 2019 Christmas Day