Mobile Banking App

FAQs

Who Is Eligible to Use the App? 

Any existing American AgCredit customer who is currently using Online Banking can download and use the mobile banking app.  Customers not currently using Online Banking must first setup their online account prior to using the app.   

 

Where Can I Download the App? 

The app can easily be found in the App Store or Google Play Store – to locate, enter the keywords “American AgCredit Banking” in the search bar.  Once downloaded, simply enter your existing Online Banking username and password.  

What If I Forgot My Password? 

Simply click “Forgot password” in the lower right-hand corner of the login screen and follow the instructions.  Please note – updating your password through the mobile app will also update it on the Online Banking desktop portal. 

What Mobile Devices Can Use the App? 

The app is supported by any mobile device that can support apps from the App Store or Google Play Store.  These include iPhones, iPads and Android devices. 

What Will I Be Able to Access in the App?

All of the features you enjoy on the Online Banking desktop experience will be available on the app, including transaction history, account information, transfer of funds and statements.  Admin features available on the Online Banking desktop portal will not be available on the mobile app. 

Are App Transactions and Information in Real Time? 

Yes, everything you do in the app is immediate and syncs seamlessly with your Online Banking account.  It’s important to note that any action you perform in the app such as transferring funds takes place in real time and is just like any standard transaction you make in Online Banking.  

Will the Mobile App Look Different Than Online Banking on My Desktop? 

Yes, the interface will look slightly different as the mobile app optimizes space on the screen for ease of use and convenient access on the go.  We hope you find the app to be very intuitive and easy to use, however you can always contact our Customer Service team if you need assistance navigating the app.

Why Isn’t There an Option to Take a Photo of a Check? 

The mobile check capture capability is undergoing rigorous testing to ensure it meets all security requirements.  We expect this functionality to be available in the coming months.

How Often Do I Need to Update the App? 

If your mobile device is set to automatically download app updates, you will not need to perform any action. If your device is setup for manual updates, you will need to visit the App Store or Google Play Store to update the app manually.  

Where Can I Provide Feedback for the App? 

We welcome your feedback and would love to hear about your experience.  We will periodically send surveys to inquire about your usage of the app and how we can improve it. If you’d like to provide feedback now, click here.  

What If I Have Questions or Encounter a Problem?

Our Customer Service team is ready to help – please email customerservice@agloan.com or call 1-800-800-4865 for direct assistance Monday to Friday, 6 a.m. to 5 p.m. Pacific Time. 

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